Why behavioral health clinics choose Ease over Valant

Compare Ease Health vs Valant for behavioral health EHR, billing, and practice management.

“Clinical documentation has always been the part everyone dreads; Ease finally took that pain off our plate.”

Dr. Richard Hoffman, PhD

Clinical Director & Founder

Ease Health EHR platform

Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

With other systems, you could tell just from the design that they weren’t built for how we work.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

The auditing process is so much easier with Ease. You can really see the client’s story as they progress through treatment.

John Dillensnyder

Executive Director, Treatment Trends

Treatment Trends

If the EHR is working well, then the necessity of clinical documentation doesn’t become the main thing. We can keep the main thing the main thing.

Dr. Richard Hoffman, PhD

Clinical Director & Founder, CCA

Christian Counseling Associates

The actual submitting is so much easier, so much faster. We really like that.

Kate Donchez

Fiscal Manager, Treatment Trends

Treatment Trends

If we say something’s a problem, you’ll get a response. They’ll say, did you try this, show me more, give me a screenshot. They’re solution-based.

Sarah Falwell

Associate Director, Treatment Trends

Treatment Trends

The services don’t get billed until the documentation gets done. The simpler we can make those processes, the fewer errors we have.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

It’s simple, and you can understand it. The clinicians are happier overall. Since we’ve been on it, there’s been zero complaints about the system in our quarterly surveys.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

It being in one system made a huge difference. The connection between the counselor finishing an encounter and it going straight to billing helped us do a lot more volume.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

With other systems, you could tell just from the design that they weren’t built for how we work.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

The auditing process is so much easier with Ease. You can really see the client’s story as they progress through treatment.

John Dillensnyder

Executive Director, Treatment Trends

Treatment Trends

If the EHR is working well, then the necessity of clinical documentation doesn’t become the main thing. We can keep the main thing the main thing.

Dr. Richard Hoffman, PhD

Clinical Director & Founder, CCA

Christian Counseling Associates

The actual submitting is so much easier, so much faster. We really like that.

Kate Donchez

Fiscal Manager, Treatment Trends

Treatment Trends

If we say something’s a problem, you’ll get a response. They’ll say, did you try this, show me more, give me a screenshot. They’re solution-based.

Sarah Falwell

Associate Director, Treatment Trends

Treatment Trends

The services don’t get billed until the documentation gets done. The simpler we can make those processes, the fewer errors we have.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

It’s simple, and you can understand it. The clinicians are happier overall. Since we’ve been on it, there’s been zero complaints about the system in our quarterly surveys.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

It being in one system made a huge difference. The connection between the counselor finishing an encounter and it going straight to billing helped us do a lot more volume.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

With other systems, you could tell just from the design that they weren’t built for how we work.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

The auditing process is so much easier with Ease. You can really see the client’s story as they progress through treatment.

John Dillensnyder

Executive Director, Treatment Trends

Treatment Trends

If the EHR is working well, then the necessity of clinical documentation doesn’t become the main thing. We can keep the main thing the main thing.

Dr. Richard Hoffman, PhD

Clinical Director & Founder, CCA

Christian Counseling Associates

The actual submitting is so much easier, so much faster. We really like that.

Kate Donchez

Fiscal Manager, Treatment Trends

Treatment Trends

If we say something’s a problem, you’ll get a response. They’ll say, did you try this, show me more, give me a screenshot. They’re solution-based.

Sarah Falwell

Associate Director, Treatment Trends

Treatment Trends

The services don’t get billed until the documentation gets done. The simpler we can make those processes, the fewer errors we have.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

It’s simple, and you can understand it. The clinicians are happier overall. Since we’ve been on it, there’s been zero complaints about the system in our quarterly surveys.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

It being in one system made a huge difference. The connection between the counselor finishing an encounter and it going straight to billing helped us do a lot more volume.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates
Comparison

Ease vs. Valant

See the difference

Feature
Ease
Valant
System Reliability
Modern cloud architecture with consistent uptime
Frequent crashes and downtime during business hours
Clinical Documentation
AI Scribe generates notes from sessions automatically
AI Notes Assist added Sep 2025, limited scope
Admissions & CRM
Built-in CRM with lead tracking and referral attribution
No CRM. "Only serves purpose of putting in notes"
Ownership Stability
a16z-backed with long-term product investment
Changed private equity ownership twice since 2019. BBB F rating
Billing & RCM
Managed RCM with dedicated billing team and 99.2% clean claim rate
Self-service billing. Creating forms takes weeks of tweaking
User Experience
Clean, modern interface built on current technology
Outdated, cluttered interface. Slow navigation

Valant has changed private equity ownership twice. Its BBB rating is F.

Ownership instability, user-reported reliability issues, and unresolved complaints. That's the recent track record.

Downtime during hours

User-reported downtime and reliability complaints during business hours, disrupting active clinical sessions.

New owners, again

Gemspring sold to Resurgens in December 2023. The BBB F rating comes from complaints that went unanswered.

Notes only

Users say it "only serves the purpose of putting in notes." No CRM, no admissions, no unified operations.

Results from teams using Ease Health

“Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.”

Jordan

Owner, NOW Counseling

Read Case Study

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Scheduling, documentation, billing, and reporting in one platform. Built for behavioral health from day one.

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Ease Health EHR platform for behavioral health

FAQ

Ease Health runs on modern cloud infrastructure with consistent uptime. Clinicians can chart, prescribe, and document without system crashes interrupting active sessions.

Ease Health is backed by a16z ($41M Series A) with a long-term, product-first roadmap. There are no private equity flips, no ownership transitions to navigate, and no unresolved customer complaints piling up.

Yes. Ease Health combines CRM, EHR, and full-service RCM in one platform. Admissions management, lead tracking, referral attribution, billing, credentialing, and executive reporting are all built in, not just note documentation.

Yes. Ease Health includes a no-code form builder with live preview. Clinicians can create and modify forms in minutes, not weeks of tweaking and back-and-forth.

Yes. Ease Health supports outcome measurement with built-in assessment tools, score tracking, and clinical dashboards. Measurement-based care workflows are integrated with documentation and treatment planning.

Ease Health includes integrated e-prescribing with EPCS support within the clinical workflow. Prescriptions flow through the system with full visibility into status. No disconnected integrations or manual tracking required.

Bring ease back into patient care.

Join the practices that are spending less time on admin and more time with patients.

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