Why behavioral health clinics choose Ease over Sunwave

Compare Ease Health vs Sunwave Health for behavioral health EHR, billing, and practice management.

“Clinical documentation has always been the part everyone dreads; Ease finally took that pain off our plate.”

Dr. Richard Hoffman, PhD

Clinical Director & Founder

Ease Health EHR platform

Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

With other systems, you could tell just from the design that they weren’t built for how we work.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

The auditing process is so much easier with Ease. You can really see the client’s story as they progress through treatment.

John Dillensnyder

Executive Director, Treatment Trends

Treatment Trends

If the EHR is working well, then the necessity of clinical documentation doesn’t become the main thing. We can keep the main thing the main thing.

Dr. Richard Hoffman, PhD

Clinical Director & Founder, CCA

Christian Counseling Associates

The actual submitting is so much easier, so much faster. We really like that.

Kate Donchez

Fiscal Manager, Treatment Trends

Treatment Trends

If we say something’s a problem, you’ll get a response. They’ll say, did you try this, show me more, give me a screenshot. They’re solution-based.

Sarah Falwell

Associate Director, Treatment Trends

Treatment Trends

The services don’t get billed until the documentation gets done. The simpler we can make those processes, the fewer errors we have.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

It’s simple, and you can understand it. The clinicians are happier overall. Since we’ve been on it, there’s been zero complaints about the system in our quarterly surveys.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

It being in one system made a huge difference. The connection between the counselor finishing an encounter and it going straight to billing helped us do a lot more volume.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

With other systems, you could tell just from the design that they weren’t built for how we work.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

The auditing process is so much easier with Ease. You can really see the client’s story as they progress through treatment.

John Dillensnyder

Executive Director, Treatment Trends

Treatment Trends

If the EHR is working well, then the necessity of clinical documentation doesn’t become the main thing. We can keep the main thing the main thing.

Dr. Richard Hoffman, PhD

Clinical Director & Founder, CCA

Christian Counseling Associates

The actual submitting is so much easier, so much faster. We really like that.

Kate Donchez

Fiscal Manager, Treatment Trends

Treatment Trends

If we say something’s a problem, you’ll get a response. They’ll say, did you try this, show me more, give me a screenshot. They’re solution-based.

Sarah Falwell

Associate Director, Treatment Trends

Treatment Trends

The services don’t get billed until the documentation gets done. The simpler we can make those processes, the fewer errors we have.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

It’s simple, and you can understand it. The clinicians are happier overall. Since we’ve been on it, there’s been zero complaints about the system in our quarterly surveys.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

It being in one system made a huge difference. The connection between the counselor finishing an encounter and it going straight to billing helped us do a lot more volume.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

With other systems, you could tell just from the design that they weren’t built for how we work.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

The auditing process is so much easier with Ease. You can really see the client’s story as they progress through treatment.

John Dillensnyder

Executive Director, Treatment Trends

Treatment Trends

If the EHR is working well, then the necessity of clinical documentation doesn’t become the main thing. We can keep the main thing the main thing.

Dr. Richard Hoffman, PhD

Clinical Director & Founder, CCA

Christian Counseling Associates

The actual submitting is so much easier, so much faster. We really like that.

Kate Donchez

Fiscal Manager, Treatment Trends

Treatment Trends

If we say something’s a problem, you’ll get a response. They’ll say, did you try this, show me more, give me a screenshot. They’re solution-based.

Sarah Falwell

Associate Director, Treatment Trends

Treatment Trends

The services don’t get billed until the documentation gets done. The simpler we can make those processes, the fewer errors we have.

Jordan Milby

Owner, NOW Counseling

NOW Counseling

It’s simple, and you can understand it. The clinicians are happier overall. Since we’ve been on it, there’s been zero complaints about the system in our quarterly surveys.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates

It being in one system made a huge difference. The connection between the counselor finishing an encounter and it going straight to billing helped us do a lot more volume.

Alex Hoffman

Project Manager, CCA

Christian Counseling Associates
Comparison

Ease vs. Sunwave

See the difference

Feature
Ease
Sunwave
Vendor Stability
Focused team with a16z backing and single roadmap
Oct 2025 Lightning Step merger. Two teams, unclear direction
Clinical Documentation
AI Scribe generates notes from sessions automatically
No AI documentation. Manual charting
User Experience
Modern interface built on current technology
UI unchanged for 5-6 years. Feels dated
Engineering Velocity
100K+ lines/week with focused engineering team
10-15K lines/week with 40 engineers
Billing & RCM
Managed RCM with dedicated billing team and 99.2% clean claim rate
Billing tools but no managed RCM services
Implementation
Live in weeks with dedicated onboarding team
Accounts take a while to go live. Weak implementation team

Sunwave merged with Lightning Step. Now what?

The October 2025 merger left the roadmap, the support team, and the product direction up in the air.

Unclear direction

Two companies, two platforms, no public roadmap for what the combined product looks like.

Same UI since 2020

The interface hasn't been updated in 5-6 years. Clinicians notice.

Slow to go live

Implementation was already a weak spot before the merger. It hasn't improved.

Results from teams using Ease Health

“Ease makes the documentation process smooth, increasing our quality of care and employee satisfaction.”

Jordan

Owner, NOW Counseling

Read Case Study

Join the SUD treatment centers
delivering better care with less admin

Scheduling, documentation, billing, and reporting in one platform. Built for behavioral health from day one.

Explore the Platform
Ease Health EHR platform for behavioral health

FAQ

Ease Health has a focused engineering team, a single product roadmap, and a16z backing ($41M Series A). There are no mergers to navigate, no competing product lines to consolidate, and no questions about which platform survives.

Yes. Ease Health's managed RCM includes a dedicated billing team handling claims, denials, credentialing, and authorizations. The team has processed $2.5B+ in claims with a 99.2% clean claim rate and 98% net collections.

Ease Health is built on current technology with a clean, modern UI that clinicians enjoy using. The platform ships continuous improvements rather than running the same interface unchanged for years.

Ease Health's engineering team delivers updates continuously on modern cloud infrastructure. New features, bug fixes, and improvements deploy without disrupting clinical workflows or requiring scheduled downtime.

Yes. Ease Health combines CRM, EHR, and RCM in a single platform supporting SUD, residential, PHP/IOP, MAT, and outpatient programs. Lead tracking, admissions, clinical documentation, and billing all live in one system.

Ease Health provides a dedicated onboarding team with fast implementation. Most organizations go live within weeks with full data migration, configuration, and clinician training included.

Bring ease back into patient care.

Join the practices that are spending less time on admin and more time with patients.

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