This is a hands-on individual contributor role. You own implementations from contract signature through stabilization, and you configure the system yourself rather than just managing a plan.
What you'll do
Own multiple concurrent EHR implementations from contract signature through go-live and stabilization
Act as the primary project lead: timelines, milestones, risks, and stakeholder communication
Configure customer environments including roles, permissions, security settings, forms, templates, workflows, and operational settings
Translate clinical, operational, and billing workflows into scalable system configurations
Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams
Manage data migration, system validation, user acceptance testing, and go-live readiness
Train administrators, super users, and frontline staff
Partner with product and engineering to close gaps and improve how we implement
Own internal communication throughout the implementation
What we're looking for
3+ years of EHR implementation experience
Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven platforms
Comfort configuring systems, not just project managing them
Experience building forms, workflows, permissions, templates, user roles, and operational settings
Experience supporting enterprise deployments with 100+ users
Comfort in a fast-paced environment with real ownership and autonomy
Ability to manage client expectations across concurrent accounts
Nice to have
Behavioral health experience
Experience migrating customers off legacy EHR systems
Familiarity with healthcare interoperability, EDI, claims, eligibility, or payer workflows